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Knowledgebase : Virtual Computer Support
 

EMPLOYEES If you cannot log onto your virtual office computer due to any of the following error messages: * the desktop is currently logging off a previous session * the assigned desktop resource is not currently available call the Help Desk at (...
The switch to Virtualized computing will NOT bring the data saved on your computer over to the new environment. * So, how do you know if your data is saved on the computer? * If you can't find that file in the M: drive or in Google Drive, then i...
If you are unable to print from your Windows Virtual Computer, the problem is probably due to your computer's hard drive has filling up with temp files that should have gone away automatically, but did not. Do the following to restore your ability to prin...
TO CONNECT TO A GC VIRTUAL COMPUTER, YOU NEED TO DOWNLOAD AND INSTALL THE HORIZON CLIENT SOFTWARE ON YOUR PERSONAL COMPUTER OR IPAD/IPHONE, USING THE INSTRUCTIONS BELOW.  Note: You can always visit the helpdesk with your computer or device to get help w...
If the sound on your Goshen College virtual Windows computer quits working, do the following: * click the Start button * click on Control Panel * click on Hardware and Sound * click on Sound * in the Playback tab, click once to select the othe...
After the Thin Client (the white or silver mac mini) boots up all the way it dispolays a log-in screen that looks similar to the following: To log in to your Virtual Machine* type in your Goshen College username and password and click OK. *Note: If yo...
To Log off or reboot your VDI cmputer: * Click the Start Menu at the bottom left of the screen. * Click Log off. * Your Thin Client (The white or silver Mac Mini box) will restart * You are now logged off.
PRINTERS NOT SHOWING UP IN CONTROL PANEL If the Devices and Printers page in Control Panel never shows up, do the following. * Go to the Start Menu and type in Services. * Select the one that says Services and looks like this: * * Under Ser...
Reset your VM using a HP zero Client. * If you aren't at the login screen press the power button on your HP Zero Client and then Click Connect. * Login to your Zero Client . * Select Offices and click on the Reset VM button. * Wait 5 minutes or ...
To improve browsing speeds is to disable Hardware Acceleration. CHROME: * Click the three horizontal "setting" bars underneath the X in the top right of the windows. * Click Settings * Scroll to the bottom of the Settings windows and click show ...
The following article is intended to clarify any questions regarding the campus Virtualization Project. Following are some of the common questions that have been asked, and their answers. Please read the following, and if you still need further clarifi...