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Knowledgebase : Virtual Computer Support
 

EMPLOYEES If you cannot log onto your virtual office computer due to any of the following error messages: * the desktop is currently logging off a previous session * the assigned desktop resource is not currently available first, wait a few minut...
If you are unable to print from your Windows Virtual Computer, the problem is probably due to your computer's hard drive has filling up with temp files that should have gone away automatically, but did not. Do the following to restore your ability to prin...
TO CONNECT TO A GC VIRTUAL COMPUTER, YOU NEED TO DOWNLOAD AND INSTALL THE HORIZON CLIENT SOFTWARE ON YOUR PERSONAL COMPUTER OR IPAD/IPHONE, USING THE INSTRUCTIONS BELOW.  Note: You can always visit the helpdesk with your computer or device to get help w...
If the sound on your Goshen College virtual Windows computer quits working, do the following: * click the Start button * click on Control Panel * click on Hardware and Sound * click on Sound * in the Playback tab, click once to select the othe...
PRINTERS NOT SHOWING UP IN CONTROL PANEL If the Devices and Printers page in Control Panel never shows up, do the following. * Go to the Start Menu and type in Services. * Select the one that says Services and looks like this: * * Under Ser...
Reset your Virtual Machine using a HP zero Client. * If you aren't at the login screen press the power button on your HP Zero Client and then Click Connect. * Login to your Zero Client * Select Offices and click on the Reset VM button. * Wait 5 ...
One easy way to improve browsing speeds is to disable Hardware Acceleration. Note that this is not recommended if you plan to do anything graphically intensive in your browser. CHROME: * Click the three horizontal "setting" bars underneath the X in ...