Backing up and restoring iPad Content
Posted by Patricia Goodman on 23 April 2014 12:24 PM

Emma, please recreate this in Google Docs by excluding all of the below, and then instead using the instructions and screen shots located at 

 after doing that, this article can be deleted from Kayako. 

There are two ways in which you can back up your iPad content. One way is to backup content to iCloud. The other way is to back up content to a computer with the use of iTunes.

Using iCloud

iCloud Backup provides an easy and reliable backup solution for customers who want to back up their iOS devices wirelessly and automatically.

When you sign up for iCloud, you automatically get 5 GB of free storage. Your iCloud storage is used for iCloud Backup, app data and documents stored in iCloud, and iCloud Mail (your email account).

If you run out of space, there are several ways you can increase your available iCloud storage. For example, you can decrease the size of your Camera Roll backup, change which apps you back up, or delete documents and old email messages you no longer need. You can also increase your storage by upgrading your storage plan. For more information, see iCloud storage management overview and Upgrade your iCloud storage.

What iCloud backs up

You have important information on your iPhone, iPad, and iPod touch. iCloud automatically backs up your device over Wi-Fi every day while it’s turned on, locked, and connected to a power source. With your device information backed up in iCloud, you can easily set up a new device or restore information on one you already have.

Here’s what iCloud backs up:

  • Purchased history for music, movies, TV shows, apps, and books

    Your iCloud backup includes information about the content you have purchased, but not the purchased content itself. When you restore from an iCloud backup, your purchased content is automatically downloaded from the iTunes Store, App Store, or iBooks Store. Automatic downloading is based on iTunes in the Cloud availability by country, and previous purchases may be unavailable if they have been refunded or are no longer available in the store.

  • Photos and videos in your Camera Roll

  • Device settings

  • App data

  • Home screen and app organization

  • iMessage, text (SMS), and MMS messages

  • Ringtones

  • Visual Voicemail

Note: Your iOS device backup only includes data and settings stored on your device. It doesn't include data already stored in iCloud, for example contacts, calendars, bookmarks, mail messages, notes, shared photo streams, My Photo Stream, and documents you save in iCloud using iOS apps and Mac apps.

Back up to iCloud

If you're using iCloud, it can automatically back up your data if you've chosen this option. You can verify your iCloud backup and make sure that it's up to date by following these steps:

  1. Tap Settings > [your name] > iCloud
  2. Tap iCloud Backup
  3. Turn on iCloud Backup if it is off
    iCloud backup settings
  4. Tap Back Up Now.

Restore from an iCloud backup

If you have a new iOS device, or if you need to restore your iOS device to resolve an issue, follow these steps.

  1. Follow the initial steps in the iOS Setup Assistant (select your language, and so on).
  2. Select Restore from iCloud Backup when the assistant asks you to set up your iPhone (or other iOS device).
    Set up iPhone
  3. Select the backup you created earlier.
    Set up iPhone

You can restore a backup only by using the iOS Setup Assistant.

If you've already set up your device, you can erase all current content to go through the iOS Setup Assistant again. Tap Settings > General > Reset > Erase All Content and Settings. Do this only if you already have a backup, because this step will remove all current content from your device.

Using iTunes

You can use iTunes to back up and restore your content on your iPhone, iPad, or iPod touch. Note that iTunes and iOS do not support installing backups of newer versions of iOS onto devices using earlier versions of iOS.

Back up

To back up the content on your iOS device, follow these steps:

  1. Make sure your computer has the latest version of iTunes.
  2. Connect your iOS device to your computer.
  3. In iTunes, choose File > Devices > Back up.  You device will begin the backup process and the backup will be saved to the computer that you have your iPad plugged in to. 
    Or, if you're using iTunes 10.7 or earlier, right-click the device from the list and choose Backup Now.
    (You can also back up by syncing your iOS device with your computer. When you use iTunes to sync, backing up is the first step.)

To verify that the backup finished successfully, open iTunes Preferences and select the Devices tab. You'll see the name of the device along with the date and time iTunes created the backup.

Restore from a backup

If you have a new iOS device, or if you need to restore your device to resolve an issue, follow these steps:

  1. Connect your iOS device to the computer that has your backup.
  2. Make sure this computer has the latest version of iTunes.
  3. Choose File > Devices > Restore from Back up.
    If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Restore from Backup.
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