Knowledgebase
Problem printing after changing your GC password
Posted by Patricia Goodman on 16 April 2014 01:07 PM
If after changing your GC password you are not able to print, below are instructions that you can follow to resolve the issue: Remove and re-add the printer.
 
WINDOWS USERS
  • Click on Start
  • Go to Devices and Printers
  • Remove all of your GC printers by clicking once to select the printer and then clicking on the Remove Device button
  • REBOOT your computer by clicking on Start, clicking on the arrow next to "Log Off" and choose Restart
  • After your computer has rebooted, click on Start
  • In the search box, type in   \\printers.goshen.edu   and press Enter on the keyboard
  • A window with all of the campus printers will appear. Find the printer(s) you want to re-add and double click each one to re-add them to your computer
  • Try printing.  If you still cannot print after following these instructions, contact the Help Desk at (574) 535-7700
 
MAC OS USERS
To Remove a printer: 
  • In the new dialog window, a list of printers should appear on the left

  • Select the one you want to remove by clicking on it once to select it

  • Then, under the list, click the - sign to remove it from the list.

    To Add a printer:

    Note*  Some Mac desktop computers and some Mac issued laptops will not be able to add a printer unless the person adding the printer is the administrator of that computer. Ryan adds dept. printers for people
    when a Mac laptop is issued new to a person.

    Mac laptops that are personally owned/not GC issued will use mobility printingFrom the Finder menu, click the apple icon > system preferences

  • Click Printers and Scanners

  • In the new window that opens click the + sign to add a new printer

  • A list of available printers appears > select the one you want and click on it to select it.

  • The Name, Location and Use for the printer appears at the bottom once you select it. Secure Air Print is auto populated.

  • Click Add and the printers is added to your list of printers

  • From the Finder menu, click the apple icon and then system preferences
    Click Printers and Scanners

 

 

             Try printing.  If you still cannot print after following these instructions, contact the Help Desk at (574) 535-7700  
             4/16/2014 pg

             2/24/20 pko

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