Knowledgebase: Windows 7
Windows Firewall Has Been Disabled By Sophos
Posted by Patricia Goodman on 17 April 2012 08:52 AM

Sophos has its own built in firewall protection, however you should continue to use Windows Firewall on your home computer. We have found that the Sophos installer for home computers apparently disables Windows firewall. Use the below instructions to uninstall Sophos's firewall and re-enable Windows Firewall.

Uninstalling the Sophos Firewall Component:

  1. Click on the Start button and go into Control Panel
  2. Click on Uninstall A Program  (For earlier versions of Windows, choose Add/Remove Programs)
  3. Scroll down through the list of programs and click once to select "Sophos Client Firewall"
  4. Click on Uninstall to remove it from your computer.
  5. When the removal of the Sophos Firewall has completed, reboot your computer

Re-enabling Windows Firewall for Windows Vista or Windows 7:

  1. Click on Start and go to Control Panel
  2. Click on System And Security
  3. Click on Windows Firewall
  4. On the left, click on Turn Windows Firewall On Or Off
  5. Select all of the options to turn ON Windows Firewall, and then click on OK.

Re-enabling Windows Firewall for Windows XP:

  1. Click on Start and go to Control Panel
  2. Click on Security Center
  3. Click on Windows Firewall
  4. Select to turn ON Windows Firewall, and then click on OK.

Note:  If after doing this you get a red shield in the computer's task tray, it is trying to warn you that your antivirus program is not running. To fix this, simply right-click on the blue Sophos icon in the task tray and choose Update Now.  Sophos will run an update, causing Windows to see that the antivirus is running.

If you experience any problems, please contact the ITS Help Desk at (574) 535-7700, or send an email to helpdesk@goshen.edu.

4/17/12, pg

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