Change Control Policy
Posted by Pamela Kistler-Osborne on 07 February 2012 04:41 PM
Program Change Control/Release Installation Policy for Administrative Systems
The following policy is designed to provide a conceptual framework for understanding the when, why and how of administrative software upgrades.
Definition of Terms
Release management focuses on the protection of the live environment and its services through the use of formal procedures and checks.
A Release consists of the new or changed software and/or hardware required to implement approved changes.
Release categories include:
Releases can be divided based on the release unit into:
Jenzabar EX, JICS and related systems. Jenzabar provides regular updates and patches to its EX product line. As a customer, we have an obligation to stay reasonably current, but for staffing reasons we have elected to be less aggressive in pushing out the latest release, so that others find the inevitable bugs.
As a general rule, ITS does major Jenzabar upgrades during summer and over Christmas break, with minor fixes and services packs throughout the year. Under normal circumstances, updates occur outside of normal business hours.
Rollout of updates typically involves installation of service-side patches and updates to the Jenzabar EX client software. New releases will be announced in advance, either through Administrative Computing Committee or the Admin Computing listserv. Client update procedures follow well-established methodologies. ITS will typically send out an email reminder the day prior to the update.
GC Online/Caravel Applications
GC Online and Caravel Applications are upgraded on an as-needed basis. Under normal circumstances, updates occur outside of normal business hours. Major maintenance and upgrades are general scheduled outside of the academic semester schedule so as to cause minimum disruption.
Because they are web-based GC Online and Caravel upgrades general do not involve client software. Applications are also generally departmentally focused, so rollout schedule and testing is coordinated with the requesting department.