Unable to set up iPad after factory reset
Posted by Patricia Goodman on 28 January 2020 01:03 PM

Effective January 1, 2020, anyone who needs to factory reset their iPad, or has a message on the iPad that says, "iPad disabled. Connect to iTunes," will need to get assistance from the Help Desk to have a new profile applied to their GC iPad before they can re-set it back up. 


  1. Bring your iPad to the Help Desk (basement of the Union building, in the Schertz Computer Center). Please allow about 30 minutes for the following. 
  2. ITS staff will apply the new profile to your iPad. 
  3. Reset your iPad to factory defaults by connecting your iPad to a computer, select the option to Restore, then select the option to Update and Restore. Note, ITS Staff can assist with this process at the Help Desk. 
  4. Set your iPad back up. 


1/1/2020 PG

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