Knowledgebase
What ITS can do to fix your computer
Posted by Pamela Kistler-Osborne on 26 February 2019 12:22 PM

What ITS can do to fix your computer

Student Services

Information Technology Services will provide support at no-charge for students who need assistance with connectivity to the Goshen College network and web services. This includes assistance in the following areas:

  • Problems connecting computers to the campus network via Ethernet.
  • Problems connecting computers or handheld devices to the campus wi-fi network.
  • Problems installing or upgrading approved anti-malware or antivirus software.
    Approved anti-malware or antivirus software:
  • Microsoft Security Essentials
  • AVG Free
  • Avast Free
  • MalwareBytes
  • Problems connecting computers or handheld devices to Goshen College Gmail, Calendar and Drive
  • Problems connecting computers or handheld devices to Moodle
  • Connecting to the Goshen College web print service

*Note that depending on the operating system version, or hardware, we cannot guarantee that all devices or computers will be able to connect to our network and web services.  We can no longer offer support connectivity for computers running Windows XP or earlier, or Mac OS 10.6 or earlier.

We will provide support assistance to students for one virus/malware infestation per computer/user per year.

Virus infestation symptoms include:

  •   warnings from your anti-virus software
  •   programs refusing to run

Malware infestation symptoms include:

  • slow start up
  • slow operation
  • slow Internet connection
  • browser goes to websites you didn’t ask for or none at all
  • advertisement popup windows

Problems Information Technology Services CANNOT Fix on student computers

  • Computers that don’t turn on or don’t start up at all.
  • General operating system problems. Symptoms include:
    • Operating system hangs or crashes
    • Errors on start up or shutdown
  • Hard drive or other equipment failures
  • More than one virus/malware infestation per computer/user per year.
  • Any other problems not mentioned specifically.

In some cases, the ITS Help Desk can provide advice, documentation and free software to help you solve these computer problems or at least diagnose what the problem is.


Employee Services

Information Technology Services will provide support at no-charge for employees who need assistance with connectivity to the Goshen College network and web services. This includes assistance in the following areas:

  • Problems connecting personal computers or handheld devices to the campus wi-fi network.
  • Installation of approved anti-malware or antivirus software:
  • Microsoft Security Essentials
  • AVG Free
  • Avast Free
  • MalwareBytes
  • Problems connecting personal computers or handheld devices to Goshen College Gmail, Calendar and Drive.
  • Problems connecting personal computers or handheld devices to Moodle.
  • Problems connecting personal computers or handheld devices to GCFile.

*Note that depending on operating systems or versions, or hardware, we cannot guarantee that all devices or computers will be able to connect to our network and web services.  We can no longer offer support connectivity for computers running Windows XP or earlier, or Mac OS 10.6 or earlier.

Problems Information Technology Services CANNOT Fix on employee computers

Information Technology Services cannot provide free support assistance to employees personal computers for the following:

  • Virus infestation. Symptoms include:
    • warnings from your anti-virus software
    • programs refusing to run
  • Malware infestation. Symptoms include:
    • slow start up
    • slow operation
    • slow Internet connection
    • browser goes to websites you didn’t ask for or none at all
    • many advertisement popup windows
  • Computers that don’t turn on or don’t start up at all.
  • General Windows problems. Symptoms include:
    • Windows hangs or crashes
    • Errors on start up or shutdown
  • Hard drive or other equipment failures
  • Any other problems not mentioned specifically.

In some cases, Information Technology Services can also provide advice, documentation and free software to help you solve these computer problems or at least diagnose what the problem is. But, in the event that they cannot, employees can hire an approved Student Technology Assistant to address the above issues.


Retiree Services

Information Technology Services will provide support at no-charge for retired employees who need assistance with connectivity to following areas:

  • Connecting personal computers or handheld devices to Goshen College Gmail, Calendar and Drive.  

Employees of Information Technology Services cannot make house calls to retiree’s homes, therefore the retiree needing assistance must bring their computer or handheld device to the ITS Department to receive assistance with Goshen College Gmail, Calendar and Drive. If circumstances prevent the retiree from being able to come to campus, the retiree can hire an approved Student Technology Assistant to address Google app connectivity issues.  

In some cases, Information Technology Services can provide advice, documentation and free software to help retirees solve general computer problems or at least diagnose what the problem is. But, in the event that they cannot, the retiree can hire a Student Technology Assistant to help resolve personal computer issues, or other technical issues.  *Note that depending on operating systems or versions, or hardware, we cannot guarantee that all devices or computers will be able to connect to our services.  We can no longer offer support connectivity for computers running Windows XP or earlier, or Mac OS 10.6 or earlier.


ITS recommended local computer repair options

If neither you nor ITS can fix your computer we recommend one of the local computer repair options below.

 

Reviewed and updated 2/26/19, Pamela Kistler-Osborne

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