Knowledgebase
Printer/Copier Service Repairs
Posted by Patricia Goodman on 01 October 2018 01:52 PM

All Toshiba Multi-Function Copiers, Savin Color Printers, HP Multi-Function Printers, and older HP Laser Printers are under service and supply contracts. The Toshiba and Savins are under contract with Adams Remco. The HP devices are under contract with HP. If your department's copier or printer experiences a hardware problem* (something physically breaks, paper doesn't feed correctly, the device is showing a printer error that cannot be cleared away, etc.), each department is responsible to contact these service companies and request service for their printer.

To contact Adams Remco, call 1-800-275-4420.

To contact HP, call 1-800-261-0291.

Each device will have a sticker with an equipment ID number that you will need to tell the service company so that they can identify where on campus to send the service person. 

*If the device has a paper jams that you cannot clear, for that you can contact the Help Desk for assistance (574) 535-7700, or helpdesk@goshen.edu

 

10/1/18 pg

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