Knowledgebase
Ordering Toner
Posted by Patricia Goodman on 01 October 2018 01:43 PM

All Toshiba Multi-Function Copiers, Savin Color Printers, HP Multi-Function Printers, and older HP Laser Printers are under service and supply contracts. The Toshiba and Savins are under contract with Adams Remco. The HP devices are under contract with HP. Both of these service companies have a system of monitoring the toner supply levels of these devices, and automatically send replacement toner when the levels drop to around 10%.  However, their auto-reordering process hasn't always been reliable. Therefore, if your department's copier or printer is getting low on toner and replacements haven't arrived yet, each department is responsible for contacting these service companies for additional toner. 

To contact Adams Remco, call 1-800-922-2612.

To contact HP, call 1-800-261-0291.

Each device will have a sticker with an equipment ID number that you will need to tell the service company so that they can identify where on campus to send the toner.

Since these copiers and printers are under service contract, there is no additional charge when ordering toner. The cost of the toner is built into the per-click charge that they bill to Goshen College for all printing and copying. 

 

10/1/18 pg

 

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