Orientation to GC Technology
Posted by Patricia Goodman on 09 January 2018 02:12 PM
Goshen College offers a wide variety of technology services to employees for both academic and administrative use. This document highlights the services that you can access with your Goshen College account.
Your Username and Password
With your Goshen College username and password you have access to a variety of network services and software applications. You can change your password whenever you want, but please do not share it with others. Keeping your password secret will guard your personal account information and protect your documents and email stored on the network. Change your password at https://gconline.goshen.edu
Acceptable Use Policy Your use of the Goshen College computing environment implies your acceptance of the guidelines found at https://sites.google.com/a/goshen.edu/its-department-policies/
Information Technology Services (ITS) operates a professionally staffed Help Desk. Support is available Monday through Friday at the Schertz Computer Center in the Union building from 8 a.m. to 7 p.m., and evenings at the Library from 7 p.m. to 12 a.m. There are also limited hours on the weekend, semester breaks, and holidays. ITS uses Kayako Fusion for its Help Desk solution. With Fusion you have access to our ever growing Knowledgebase for end-user support, and helpful downloads and support tools. You can contact the ITS Help Desk for support by either phoning 574 535-7700, emailing firstname.lastname@example.org or, you can access the Fusion Help Desk Knowledgebase for self-service computing support at https://service.goshen.edu/support/
Email, Calendar, and Google Applications
Goshen College uses Google’s services for Email, Calendar, Cloud Storage, and Cloud Applications. Every student and employee has a “Goshen College” Gmail, Google Calendar, and Google Drive account. This account has already been created for you. You can access your account by going to https://www.google.com
Employees are not allowed to forward their GC email to a personal account.
Support help for your Goshen College Google account can be found at
If you are unsure of your Goshen College username and password, please contact the Help Desk at (574) 535-7700.
By using the Google Applications, you can create documents, spreadsheets, slide presentations, and more, and store them in Google Drive in the cloud where you can access them from anywhere that you have an Internet connection. You can also work on those files collaboratively with other people.
Accessing Your Goshen College Account on a Personal Device
Employees are not allowed to forward their GC email to a personal account. However, you can set up your Goshen College email, calendar, and Google Drive on a personal device, such as a phone or tablet. Just go into the settings area on your device where you can add a new account. Be sure to choose that it is a “Google” account. Follow the prompts to set up your account, including entering in your Goshen College email address and your password.
All currently enrolled students and currently employed employees have access to a free Microsoft Office 365 Account through Goshen College. Access Microsoft OneDrive cloud storage and web applications at https://onedrive.live.com by logging in with your Goshen College email address and password. Install the latest versions of Office apps on your personal computer, or use them on iPads or Android tablets.
Learning Management System
Goshen College uses Moodle, a web-based learning management system. All of your courses are in Moodle, ready for your use. Access Moodle at https://moodle.goshen.edu Contact the Help Desk at email@example.com or 574-535-7700 if you need assistance.
The MyGC Portal gives access to several employee and student services. Go to https://my.goshen.edu For additional services, log in at the top of the page.
GC Online gives access to many employee and student services, such as online time cards and course evaluations.
Teamwork Projects is available for employees to use as a project management system. The flexibility, combined with the intuitive features the app offers mean your team will not only become better collaborators but they will massively increase their productivity on a daily basis. Employees who want to use TeamworkPM will need to contact the Help Desk to request access. Once access is granted, go to https://goshen.teamworkpm.net then click on the ‘Login with Google Account’ button, and enter in your GC email address and password. If you are having issues with logging in, please contact the Help Desk at (574) 535-7700.
Employees can store files on either the central network file service, called GCFile (aka M: drive), or their Goshen College Google Drive account at https://drive.google.com, or in their Goshen College Microsoft OneDrive area at https://onedrive.live.com. GCFile is only accessible from any Goshen College on-campus computer or virtual Windows computer.
GCFile gives employees access to limited space on our network file server. Employees have access to a My Documents folder which is only accessible by the individual, as well as departmental storage space which appears as the MyDepartment folder and is accessible by anyone within the employee’s department.
GC has more than a dozen multimedia classrooms, equipped with computing, projection and multimedia equipment. If your course requires this sort of technology, contact the registrar to ensure that your class is scheduled in the appropriate space.
If you have a classroom emergency involving technology, call the Help Desk at 574-535-7700.
There are four public student computer labs on campus; the Schertz Computer Center, the Library Lab, the Newcomer 12 computer lab, and Visual Arts computer lab. These labs are also used as classrooms, so please check the schedule outside of each lab to see if a class is in session. No food allowed in computer labs at any time, covered beverages are allowed.
Staff and/or Student Technology Assistants are on duty Monday through Thursday from 8am-12 midnight, Fridays 8am-5pm, Saturdays 2pm-4pm, and Sundays 7pm-12 midnight to help you with computing problems or questions. There are also computers available in the Connector, and a collaborative mobile lab in the Schertz Computer Center.
Computer Lab Hours:
Note: These times are regular hours and may change during mid-term breaks, holidays and the summer. Watch the Campus Communicator and lab doors for hours.
Information on equipment available in the computer labs and classrooms can be found at https://www.goshen.edu/itsmedia/academic-services/classrooms/
Virtual Computers and Access to Academic and Professional Software
Goshen College offers access to virtual Windows computers. Students will benefit by connecting to a virtual Windows computer from either on or off-campus to access academic software to use with their classes. Employees will benefit by being able to connect to a virtual Windows computer from on or off-campus, as well as being able to access GCFile (the M: Drive) when off campus. Access to a virtual computer from off-campus or campus housing can be done through a web browser or a mobile device. For instructions, go to https://service.goshen.edu/support/ click on Knowledgebase, then click on “Virtualization,” and then click on “Connecting To A Virtual Computer From Off Campus.”
Zoom Account for Virtual Meetings and Classes
Goshen College uses Zoom for holding online meetings, online courses, conducting training, and hosting webinars. This is the preferred video tool at Goshen College. Anyone at GC can use their GC email address to sign up for a free account at https://zoom.us/. However, a free account only allows you to hold a 40 minute session. Any employee who needs to host meetings that are longer than 40 minutes will need to request a Pro account at https://www.goshen.edu/itsmedia/request-a-licensed-zoom-accoun/ .
There are printers and multi-function printer/copiers placed throughout campus which you can use for printing. There are also two print queues called "campus-copier"and “campus-color copier” that you can print to and then log onto any campus multi-function printer/copier to print your jobs. Students receive $15 of free printing at the beginning of each semester, $7.50 for the May term, and $7.50 for summer if taking summer courses. Students must purchase additional print credit from the ITS Help Desk if they run out of print credit before the end of a semester. Students can check their print balance by going to https://print.goshen.edu/ You can also log onto a Windows computer in any of the computer labs and see your balance listed in the window that is displayed in the top right corner of the desktop.
Xerox MFPs cost 5 cents per 8.5 x 11 page/side for black and 25 cents per page/side for color;
11 x 17 size cost 15 cents per page/side for black and 35 cents per page/side for color.
Laser printers cost 25 cents per page/side for color and 5 cents per page/side for grayscale.
Note: The multi-function printer/copiers are set to duplex printing by default.
More information about printing can be found at the end of this document in the Printing section.
Employees, please note that ITS does not provide personal inkjet printers for your office, or assist with the setup of, or troubleshoot problems with personal inkjet printers. Employees will need to print to the regional network printers in their department or building that are provided by the ITS Department.
Software and Hardware Purchase Discounts
GC hosts a number of listservs. You can subscribe to a listserv from within GC Online.
ITS Media is located on the south end of the main floor of the Union Building. They provide a wide range of audiovisual services and support, including check-out of various audiovisual equipment. Contact ITS Media at 574-535-7727 or firstname.lastname@example.org.
The Good Library has a rich collection of online resources, including bibliographic and full-text databases. See http://www.goshen.edu/library.
GC is using Akademos, a full-service online bookstore. The bookstore website can be accessed at: https://goshen.textbookx.com Students can access their book lists on the new website by signing in. Once signed in, you will see a list of textbooks from the classes you have signed up for for the following semester.
Residential Networking for Student Housing
Students may connect to the Goshen College network from their dorm rooms or from off-campus housing. Students who want to connect to the wired network, can borrow a network cable from the ITS department. Register your networked device at https://netreg.goshen.edu
Having difficulty connecting to ResNet? You can make an appointment with ITS to get your computer or device on the network by calling
(574) 535-7700). This service is available free of charge to all students. Please make an appointment with ITS before bringing your computer to us for help.
iPads at GC
All undergrad students receive an iPad to use while a student at GC. Upon graduation, ownership of the iPad transfers to the student.
Students in the Continuing Education programs can participate in our iPad Lease Program.
Faculty are encouraged to use an iPad, and are encouraged to find ways to incorporate the use of iPads into their course. Contact Emma Henderson at the Help Desk to receive an iPad to use while teaching at GC. Contact Michelle Blank if you would like to discuss ways in which you can incorporate the use of iPads into your courses.
Do you know of an iPad application that would be helpful for you and your students to use? Contact the Help Desk to see if ITS can purchase the application at a volume discount for you and your students.
Any employee who does not have a GC issued laptop can request an iPad to use while working at GC.
Updated 8/13/2021 PG