Knowledgebase
Orientation to GC Technology
Posted by Patricia Goodman on 09 January 2018 02:12 PM

Goshen College offers a wide variety of technology services to employees for both academic and administrative use. This document highlights the services that you can access with your Goshen College account. 

 

Your Username and Password

With your Goshen College username and password you have access to a variety of network services and software applications. You can change your password whenever you want, but please do not share it with others. Keeping your password secret will guard your personal account information and protect your documents and email stored on the network. Change your password at https://gconline.goshen.edu 

 

Acceptable Use Policy Your use of the Goshen College computing environment implies your acceptance of the guidelines found at https://sites.google.com/a/goshen.edu/its-department-policies/ 

 

Computing Support

Information Technology Services (ITS) operates a professionally staffed Help Desk. Support is available Monday through Friday at the Schertz Computer Center in the Union building from 8 a.m. to 7 p.m., and evenings at the Library from 7 p.m. to 11 p.m. There are also limited hours on the weekend, semester breaks, and holidays. ITS uses Kayako Fusion for its Help Desk solution.  With Fusion you have access to our ever growing Knowledgebase for end-user support, and helpful downloads and support tools. You can contact the ITS Help Desk for support by either phoning 574 535-7700, emailing helpdesk@goshen.edu  or, you can access the Fusion Help Desk Knowledgebase for self-service computing support at https://service.goshen.edu/support/  

 

Email, Calendar, and Google Applications

Goshen College uses Google’s services for Email, Calendar, Cloud Storage, and Cloud Applications. Every student and employee has  a “Goshen College” Gmail, Google Calendar, and Google Drive account. This account has already been created for you.  You can access your account by going to https://www.google.com 

  • click on the Sign In option
  • enter in your full Goshen College email address and password
  • click on the Application Menu to access Gmail, Calendar, Google Drive, and the other Google Applications

 

Support for your Goshen College Google account can be found at 

https://service.goshen.edu/support/index.php?/Knowledgebase/List/Index/147/google 

If you are unsure of your Goshen College username and password, please contact the Help Desk at (574) 535-7700. 

By using the Google Applications, you can create documents, spreadsheets, slide presentations, and more, and store them in Google Drive in the cloud where you can access them from anywhere that you have an Internet connection. You can also work on those files collaboratively with other people. 

Accessing Your Goshen College Account on a Personal Device

You can set up your Goshen College email, calendar, and Google Drive on a personal device, such as a phone or tablet. Just go into the settings area on your device where you can add a new email account. Be sure to choose that it is a “Google” account. Follow the prompts to set up your account, including entering in your Goshen College email address and your password.

Microsoft Office 365 Account

All currently enrolled students and currently employed employees have access to a free Microsoft Office 365 Account through Goshen College. Use Microsoft OneDrive for cloud storage of files, access their web applications through your browser at https://onedrive.live.com by logging in with your Goshen College email address and password. Install the latest versions of Office apps on your personal computer, or use them on iPads or Android tablets. 

Learning Management System

Goshen College uses Moodle, a web-based learning management system. All of your courses are in Moodle, ready for your use. Access Moodle at https://moodle.goshen.edu   Contact the Help Desk at helpdesk@goshen.edu or 574-535-7700 if you need assistance.

 

GC Portal

The GC Portal gives access to several employee and student services. Go to https://my.goshen.edu  For additional services, log in at the top of the page. 

 

GC Online

GC Online gives access to many employee and student services, such as online time cards and course evaluations. 
Go to  https://gconline.goshen.edu    



TeamworkPM

Employees have access to TeamworkPM for project management. Teamwork Projects has everything you need to track a project from start to finish. The flexibility, combined with the intuitive features the app offers mean your team will not only become better collaborators but they will massively increase their productivity on a daily basis. To access TeamworkPM, go to https://goshen.teamworkpm.net then click on the ‘Login with Google Account’ button, and enter in your GC email address and password. If you are having issues with logging in, please contact the Help Desk at (574) 535-7700.

 

File Storage

Students can store files in the Google Drive area of their Goshen College Google account at https://drive.google.com or in their Goshen College Microsoft OneDrive area at https://onedrive.live.com.  

Employees can store files on either the central network file service, called GCFile (aka M: drive), or their Goshen College Google Drive account at https://drive.google.com, or in their Goshen College Microsoft OneDrive area at https://onedrive.live.com. GCFile is only accessible from any Goshen College on-campus computer or virtual Windows computer.   

GCFile gives employees access to limited space on our network file server. Employees have access to a My Documents folder which is only accessible by the individual, as well as departmental storage space which appears as the MyDepartment folder and is accessible by anyone within the employee’s department. 

  • Accessing GCFile from a GC virtual Windows computer: start up Windows Explorer and click on the
    homes(\\gcfile.goshen.edu) M:’  drive. 

 

Classroom Computing

GC has more than a dozen multimedia classrooms, equipped with computing, projection and multimedia equipment. If your course requires this sort of technology, contact the registrar to ensure that your class is scheduled in the appropriate space. Orientation for our technology classrooms is available. If you have a classroom emergency involving technology, call the Help Desk at 574-535-7700 

A matrix of classrooms and their multimedia equipment can be found at http://www.goshen.edu/itsmedia/academic-services/classroom-matrix/ 

 

Lab Computing 

There are four public student computer labs on campus; the Schertz Computer Center, the Library Lab, the Newcomer 12 computer lab, and Visual Arts computer lab. These labs are also used as classrooms, so please check the schedule outside of each lab to see if a class is in session. Staff and/or Student Technology Assistants are on duty Monday through Thursday from 8am-11pm, Fridays 8am-5pm, Saturdays 2pm-4pm, and Sundays 7pm-11pm to help you with computing problems or questions. There are also computers available in the Connector, and a collaborative mobile lab in the Schertz Computer Center.  

Computer Lab Hours: 

  • Schertz Computer Center (basement of the Union building) Open 24 hours a day/7 days a week.  Student Technology Assistants on duty most days/evenings.
  • Library Computer Lab (North East corner of Library 1st floor) Walk-in access during library hours.
  • Newcomer 12 Computer Lab (Newcomer building) Access during building hours.
  • VA22 (second floor of Visual Arts Building) Access during building hours.
  • Connector (2nd and 4th floors of Kratz/Miller dorms) Open 24 hours a day/7 days a week during the academic year.

Note:  These times are regular hours and may change during mid-term breaks, holidays and the summer.  Watch the Campus Communicator and lab doors for hours.

 

NO FOOD ALLOWED IN COMPUTER LABS AT ANY TIME, COVERED BEVERAGES ARE ALLOWED

Additional information on equipment available in the computer labs can be found at http://www.goshen.edu/its/computer-labs/ 

 

Virtual Computers and Access to Academic and Professional Software

Goshen College offers access to virtual Windows computers. Students will benefit by connecting to a virtual Windows computer from either on or off-campus to access academic software to use with their classes. Employees will benefit by being able to connect to a virtual Windows computer from on or off-campus, as well as being able to access GCFile (the M: Drive). Access to a virtual computer from off-campus or campus housing can be done through a web browser or a mobile device. For instructions, go to https://service.goshen.edu/support/ click on Knowledgebase, then click on “Virtualization,” and then click on “Connecting To A Virtual Computer From Off Campus.”

 

Residential Networking for Student Housing 

Students may connect to the Goshen College network from their dorm rooms or from off-campus housing.  Students who want to connect to the wired network, can borrow a network cable from the ITS department.  Register your networked device at https://netreg.goshen.edu 

Having difficulty connecting to ResNet? You can make an appointment with ITS to get your computer or device on the network by calling 

(574) 535-7700). This service is available free of charge to all students.  Please make an appointment with ITS before bringing your computer to us for help. 



Printing

There are regional multi-function printer/copiers (MFP) and laser printers placed throughout the campus which you can use for printing.  There are also two print queues called campus-copier and campus-color-copier that you can print to and then log onto any campus multi-function printer/copier to print your print jobs.  MFPs cost 5 cents per 8.5 x 11 page/side for black and 25 cents per page/side for color; 11 x 17 size cost 15 cents per page/side for black and 35 cents per page/side for color.  Laser printers cost 25 cents per page/side for color and 10 cents per page/side for black and x585 color printers cost 25 cents a page. Any printing or copies that employees make will be charged to their department’s budget, so please print and make copies sparingly. Student printing will be deducted from their print credit. Students receive $15 of printing at the beginning of fall and spring semesters, and $7.50 at the beginning of May term. If you run out of print credit, you can purchase more from the Help Desk. Whenever possible, choose to scan your document to a PDF file rather than printing.   

See the following page for Muti-Function Printer usage instructions:
https://service.goshen.edu/support/index.php?/Knowledgebase/List/Index/163/multi-function-printer-help 

Employees, please note that ITS does not provide personal inkjet printers for your office, or assist with the setup of, or troubleshoot problems with personal inkjet printers. Employees will need to print to the regional network printers in their department or building that are provided by the ITS Department.  

Software and Hardware Purchase Discounts
Discounts available for employees and enrolled students. For more information, go to http://service.goshen.edu/ and click on Knowledgebase, then click on Purchasing Discount Hardware and Software. 

 

Listservs

GC hosts a number of listservs. You can subscribe to a listserv from within GC Online. If you want custom listserv created, contact the Help Desk at helpdesk@goshen.edu or 574-535-7700. 

 

Media Services

ITS Media, located on the south end of the main floor of the Union Building, provides equipment checkout, and a wide range of Audio/Video services and support.  Contact ITS Media at 574-535-7727 or media@goshen.edu 

 

Library Resources

The Good Library has a rich collection of online resources, including bibliographic and full-text databases. See http://www.goshen.edu/library

 

Bookstore

The campus bookstore website permits credit card purchasing of books and GC apparel, via Follett Publishing's secure e-commerce server. Visit them online at http://www.bkstr.com/goshenstore/home/ 

 

 

6/4/2020 PG

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