Knowledgebase: Phone System Support
Phone hardware overview
Posted by Nicholas Peebles on 10 July 2017 11:51 AM

Interactive Video Tutorial for Cisco IP Phones - 7800 Series

The below link will take you to the Cisco IP Phone video tutorial for the 7821 and 7841 phones. This 22 minute tutorial is broken into 4 sections: 

  • Introduction
  • Phone Features
  • Basic Call Handling
  • Additional Features

The video can be watched in its entirety, or you can select any of the four sections by clicking on the Menu button. If you need to stop watching the video at any time during the playback, when you return to the site, it will allow you to resume where you had left off. Note, the video can only be viewed through a web browser on a computer. It is not compatible to be viewed on an iPad. 

Video:  http://www.cisco.com/c/dam/assets/swa/flash/ip_phone_78xx/index.html 

If you have further questions, or need additional support, contact the Help Desk at (574) 535-7700.

 

Cisco IP Phone - Model 7821

Phone Connections
 


1

DC adaptor port (DC48V).

5

Access port (10/100 PC) connection.

2

AC-to-DC power supply (optional).

6

Auxiliary port.

3

AC power wall plug (optional).

7

Handset connection.

4

Network port (10/100 SW) connection. IEEE 802.3af power enabled.

8

Analog headset connection (optional).

 

Buttons and Hardware




 

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Programmable feature buttons

Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:
  • Phone lines and intercom lines
  • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)
  • Web-based services (for example, a Personal Address Book button)
  • Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
  • Green, steady: Active call or two-way intercom call
  • Green, flashing: Held call
  • Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group
  • Amber, flashing: Incoming call or reverting call
  • Red, steady: Remote line in use (shared line or Line Status)
  • Red, flashing: Remote line on hold

3

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

4

Softkey buttons

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

5

Navigation and Select button

The Navigation and Select button allows you to scroll through menus, highlight items and select the highlighted item.

6

Hold/Resume button

Places an active call on hold and resumes the held call.

7

Conference button

Creates a conference call.

8

Transfer button

Transfers a call.

9

Speakerphone button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

10

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

11

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

12

Keypad

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

13

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

14

Contacts button

Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

15

Applications button

Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.

16

Messages button

Autodials your voice messaging system (varies by system).

17

Handset

Phone handset.

 

IP Phone 7821, 7841, and 7861 models
Phone Training Video
Length: 22 minutes
URL: http://www.cisco.com/c/dam/assets/swa/flash/ip_phone_78xx/index.html

 

Cisco IP Phone 7841 

 

Buttons and Hardware

 

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3

Programmable feature buttons  

Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:
  • Phone lines and intercom line
  • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)
  • Web-based services (for example, a Personal Address Book button)
  • Call features (for example, a Privacy button)
Buttons illuminate to indicate status
  • Green, steady: Active call or two-way intercom call
  • Green, flashing: Held call
  • Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group
  • Amber, flashing: Incoming call or reverting call
  • Red, steady: Remote line in use (shared line or Line Status)
  • Red, flashing: Remote line on hold

4

Softkey buttons  

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

5

Navigation and Select button 

The Navigation and Select button allows you to scroll through menus, highlight items and select the highlighted item.

6

Hold/Resume button 

Places an active call on hold and resumes the held call.

7

Conference button  

Creates a conference call.

8

Transfer button      

Transfers a call.

9

Speakerphone button  

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

10

Headset button  

Toggles the headset on or off. When the headset is on, the button is lit.

11

Mute button  

Toggles the microphone on or off. When the microphone is muted, the button is lit.

12

Keypad

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

13

Volume button 

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

14

Contacts button   

Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

15

Applications button   

Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.

16

Messages button   

Autodials your voice messaging system (varies by system).

17

Handset

Phone handset.

 

 

Phone Connections

 

 

 

 

1

DC adaptor port (DC48V).

5

Access port (10/100/1000 PC) connection.

2

AC-to-DC power supply (optional).

6

Auxiliary port.                                                                                   

3

AC power wall plug (optional). 

7

Handset connection.

4

Network port (10/100/1000 SW) connection. IEEE 802.3af power enabled.

8

Analog headset connection (optional).

 

 

IP Phone 7821, 7841, and 7861 models
Phone Training Video
Length: 22 minutes
URL: http://www.cisco.com/c/dam/assets/swa/flash/ip_phone_78xx/index.html 

 

Interactive Video Tutorial for Cisco IP Phones - 7900 Series

The below link will take you to the Cisco IP Phone video tutorial for the 7942 phone. This 22 minute tutorial is broken into 4 sections: 

  • Introduction
  • Phone Features
  • Basic Call Handling
  • Additional Features

The video can be watched in its entirety, or you can select any of the four sections by clicking on the Menu button. If you need to stop watching the video at any time during the playback, when you return to the site, it will allow you to resume where you had left off. Note, the video can only be viewed through a web browser on a computer. It is not compatible to be viewed on an iPad. 

Video: http://www.cisco.com/comm/applications/CCNP/qlm/7941/index.htm

 

 



Attachments 
 
 cisco_7942_quick_reference_guide.pdf (228.34 KB)
 cisco_7821_7841_7861_quick_reference_guide.pdf (315.13 KB)
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