Knowledgebase: Bomgar Remote Support
Bomgar Set-up and Getting Started Guide
Posted by Pamela Kistler-Osborne on 17 August 2016 05:31 PM

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer. This includes local or remote users (retirees) and mobile devices such as iPads and phones.

Step 1. Install Bomgar client. STAs and Support users go to Log in with your GC user name and password. Under the Bomgar Representative Console choose: Win (x64) and download the Bomgar representative client. When prompted download the display driver with the download. Once the program is installed, log in using your GC username and and password. 

Step 2. Have the person calling for help open a web browser and go to

Step 3. At the top middle of the screen, you should see a button that says "Session Key". Click it, and instruct the caller to input the given key, then click "Yes" to authorize screen sharing.

Step 4: You should see a window that says "Screen Sharing" with a large green play button. Click the play button to begin the screen sharing session.

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