If you use Aruba VIA to connect to GCFile when off campus, either via a computer or a hand held device such as an iPad, please continue reading. Aruba VIA updated their application, and the update broke our ability to connect using their old version of the application. You will need to install the new version of Aruba VIA.  The installer for your computer, and instructions on how to set up a new connection in the application can be found at https://service.goshen.edu/support/index.php?/Knowledgebase/Article/View/341/0/using-aruba-via

The installer for an iPad can be obtained through the App Store on the iPad. The instruction to set up a new connection on the iPad can be found at
https://service.goshen.edu/support/index.php?/Knowledgebase/Article/View/341/0/using-aruba-via

If you have any problems with the installers, or the setup instructions, or re-connecting, please contact the Help Desk at 574-535-7700 or helpdesk@goshen.edu

At the beginning of fall semester, 2013, the ITS Department rolled out Google Apps for Education to all GC students and employees.  Google Apps for Education (aka GAE) gives everyone access to a new set of technology services.

You can log into your GAE account at  http://google.goshen.edu by using your Goshen College username and password. Once logged in, you can access the following services:

• 30 GB of cloud storage via Google Drive--access your data from any device, anywhere.
• Document collaboration via Google Apps (Word Processing, Spreadsheet, Presentation)--share and edit documents with anyone, anywhere
• Blogging space via Blogger--publish to the world
• YouTube video storage and channel--share your video globally
• Google Hangouts--ad hoc video conferencing with up to 10 people
• 10 GB of Personal Webspace via Google Sites
• Google+ --Google's social media site

We will continue to use Zimbra for email and calendar services so that we can take advantage of local integration possibilities (i.e. automatically populating calendars with class schedules, and reserving campus rooms).

Note: Google Calendar is enabled because Google+ and Hangouts require it, but is NOT supported and should not be used for Goshen College business. We will also continue to provide local storage (GC File) for sensitive data. While you can save all types of files in Google Drive, since the data is on Google's servers rather than GC's, you should never save sensitive information such as SSNs, health, financial or academic records in Google Drive.

Our decision to make these services available to the campus grew out of multiple observations from diverse areas, including:

• Existing faculty/student use of Google Apps in the classroom
• General observations that Google Apps facilitate collaboration and mobile computing
• Executive-level interest in Google Apps
• Interest in collaborative technologies from other colleges as we discussed collaborative programs

Along with the iPad, there's a lot here to absorb and it won't happen overnight. That said, making effective use of these technologies in higher education is important work because mobile, social, cloud and consumer technologies are reshaping how the world uses computers and technology. We're doing our best to put you in the driver's seat, not get in the way, yet providing helpful direction and assistance when asked (to use a transportation metaphor!)

If you have further questions about Google Apps at GC, check out our Support and Frequently Asked Questions (FAQ) pages at

http://www.goshen.edu/its/home/googleapps/

Thank you,

Michael Sherer
Director of Information Technology
Goshen College

Follow the Help Desk on Twitter or Facebook

Everyone,
Did you know that the ITS Help Desk has a Facebook presence and Twitter feed? 

Following the Help Desk on Facebook or Twitter gives you another way to keep informed of network service outages, technical problems that we may be experiencing, and status updates.
Click the below Facebook or Twitter icons to follow us.
     

Alternatively, you can check our Outages web page for service outages and status updates.  Go to   http://www.goshen.edu/its/outages/

If you have any questions or need assistance, please contact the ITS Help Desk at 574-535-7700 or send an email to helpdesk@goshen.edu