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Jul
25
Zimbra migration to Gmail and Calendar
Posted by Patricia Goodman on 25 July 2014 09:33 AM

Goshen College is changing their mail and calendar system from Zimbra to Gmail and Google Calendar. 

The switchover date is July 28. At 7 a.m. on Monday, July 28 we will throw the switch and Zimbra will no longer be available and you will begin using your GC Gmail and Google Calendar.  On July 28th you will be able to access your GC Gmail and Google calendar by going to http://www.google.com See below for more details on how to log in. Note: Users with a lot of email may see older email slowly appearing over the course of a week following the switch over date. And, because the daily synchronization process for new email is time-consuming for our nearly 2,000 accounts, any email that comes in between Sunday, July 27 and 7 a.m. Monday, July 28 may take up to a day to appear in your new GMail account.

Next Steps for employees: Gmail and Calendar training

The Help Desk will be offering in depth GMail and Calendar training July 21, 23, 25, and August 11 and 20. Prior to these training sessions, we are asking that everyone begin learning GMail and Google Calendar now by taking a short online training course and quiz. The course contains a series of training videos for you to watch. Upon completion of watching the videos, there will be a short quiz at the bottom of the course that you will need to take. Upon successfully passing the quiz (which you can repeat until getting at least 80% correct), you will be given a link to a Google spreadsheet where you can sign up for one of eight in depth training sessions that will be offered.  You can access this Moodle course now by logging in at https://moodle.goshen.edu and then clicking on the “Google Mail/Calendar Training” course.

Migration details you should know

  • all email messages in Zimbra will be migrated into your GC GMail account
  • all calendar entries in Zimbra will be migrated into your GC Google Calendar
  • repeating calendar events will appear in your Google Calendar, however they will no longer be linked together. If you need to modify all instances of the repeating event, you will need to modify each instance separately.
  • ***Special Note About Future Zimbra Calendar Entries***
    ITS has discovered that when Zimbra calendar appointments that have invited attendees and invited rooms are imported into Google Calendar, if the owner of the appointment needs to make a change, Google Calendar WON'T update that change on the attendee's or room's calendars in Google. Because of this problem, we are asking that you not place any calendar appointments in Zimbra beyond July 27th where you need to invite attendees or rooms. Please wait until we migrate everyone over to Google on July 28th, and then you can enter in future calendar reservations with invited attendees and rooms into Google Calendar. If you already have future appointments in Zimbra that have invited attendees or rooms, please delete them in Zimbra and wait to recreate them in Google Calendar until after the migration.
  • all address book entries in Zimbra will be migrated into Google Contacts
  • all tasks in Zimbra will be migrated into Google Tasks. But it is recommended that you check these for accuracy once they are migrated over.
  • any items in Zimbra Briefcase WILL NOT be migrated over. If you have content in Zimbra Briefcase you will need to save those files to your M:\MyDocuments folder for future reference. You will need to do this BEFORE July 28th.  Instructions can be found at https://service.goshen.edu/support/index.php?/Knowledgebase/Article/View/890/132/export-briefcase-files
  • any email filters that you have WILL NOT be migrated over. You will need to recreate your mail filters in Gmail.
  • mail and calendar on devices - On Monday, July 28th you will need to connect your devices up to your new Gmail and Calendar account.  We will send out an email and Communicator announcement about this on the 28th.

Logging into your Goshen Google account

On July 28th you will be able to access your GC Gmail and Google calendar by going to http://www.google.com (You can also get to this login page by using the "Google Apps at GC" link on the MyGC page.)
To log in:

  • Click on the Login button, and then signing in with your GC email address (including the @goshen.edu)
  • The Mail link in the upper right corner will take you to Gmail.
  • To get to Calendar, or any other Google application (Drive, etc.) click on the App Picker grid (the small grey grid) that is located in the upper right corner.

*Note that if you have a personal Gmail account (or a Google account through your Internet service provider), you will need to sign out of that Google account before signing in to your GC account.  For more information on how to do this, click here to see the support article.

Google Drive:  You already have it!

Later in the year we will be migrating from GCFile to Google Drive. However, you can begin using Google Drive now to "test the waters" and get familiar with its features, even before we migrate! We only ask that you not import any files from GCFile to your Google Drive account because later in the year when we migrate everyone's files from GCFile to Google you would end up with duplicate files. But, you can create new files, and also share them with others who need to work collaboratively with you.

Additional Training Resources

There are a number of ways to learn more about Google Apps.

A special note about Google Apps vs. Microsoft apps. We will not be abandoning our Microsoft apps.  You can continue to use the Microsoft products that are installed on an office computer or lab computer. In the employee training sessions we will address Microsoft applications vs. Google apps, and talk about best practices for saving and editing Microsoft files in your Google Drive.

If you have any questions, please direct all inquires to the Help Desk by:

  1. visiting our Google page at http://www.goshen.edu/its/home/googleapps/
  2. calling 574-535-7700
  3. or sending an email to helpdesk@goshen.edu

 


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Jul
10
GC ends support of Windows XP and MS Office 2003
Posted by Pamela Kistler-Osborne on 10 July 2014 11:46 AM

Windows XP Retirement

Win XP Goshen College requires that any computing device connecting to its network be up-to-date with security patches. On April 8, 2014, Microsoft discontinued support for Windows XP. As XP falls out-of-date, it will no longer meet security requirements and will cease to function properly.  Over time, the security and performance of a PC using Win XP will continue to degrade. Please note that as of July 1 2014,  ITS is no longer supporing Win XP computers on its network.

If you are currently using a personal computer that is running Win XP,  please refer to the Microsoft page about the retirement of Win XP and your options: 
http://windows.microsoft.com/en-us/windows/end-support-help

 

Please note that we are also no longer supporting MS Office 2003.


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Mar
25
PDF attachment icon not visible when viewing email on iPad
Posted by Patricia Goodman on 25 March 2014 03:00 PM

With the lates iOS update for iPads came a change in how PDF attachments are handled in the Mail application.  If you receive a PDF attachment that is a 1 page PDF, you will no longer have an attachment icon in the body of the email to select.  Instead you will see an image of the PDF's contents present in the body of the email message.  If you want to perform a Quick View of that PDF, or view it in another app such as GoodReader, you will need to tap and hold on that image to get the app picker to appear, and then choose the app that you wish to view it with.   Multi-page PDFs still come through as an attachment icon in the email message that you can tap to view, or tap and hold to get the app picker. This issue doesn't seem to affect iPhones.

If you have any questions about this, contact the Help Desk at 574-535-7700 or send an email to helpdesk@goshen.edu

 


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Nov
20
Google Apps for Education at GC
Posted by Patricia Goodman on 20 November 2013 02:01 PM

At the beginning of fall semester, 2013, the ITS Department rolled out Google Apps for Education to all GC students and employees.  Google Apps for Education (aka GAE) gives everyone access to a new set of technology services.

You can log into your GAE account at  http://google.goshen.edu by using your Goshen College username and password. Once logged in, you can access the following services:

  • 30 GB of cloud storage via Google Drive--access your data from any device, anywhere.
  • Document collaboration via Google Apps (Word Processing, Spreadsheet, Presentation)--share and edit documents with anyone, anywhere
  • Blogging space via Blogger--publish to the world
  • YouTube video storage and channel--share your video globally
  • Google Hangouts--ad hoc video conferencing with up to 10 people
  • 10 GB of Personal Webspace via Google Sites
  • Google+ --Google's social media site

We will continue to use Zimbra for email and calendar services so that we can take advantage of local integration possibilities (i.e. automatically populating calendars with class schedules, and reserving campus rooms).

Note: Google Calendar is enabled because Google+ and Hangouts require it, but is NOT supported and should not be used for Goshen College business. We will also continue to provide local storage (GC File) for sensitive data. While you can save all types of files in Google Drive, since the data is on Google's servers rather than GC's, you should never save sensitive information such as SSNs, health, financial or academic records in Google Drive.

Our decision to make these services available to the campus grew out of multiple observations from diverse areas, including:

  • Existing faculty/student use of Google Apps in the classroom
  • General observations that Google Apps facilitate collaboration and mobile computing
  • Executive-level interest in Google Apps
  • Interest in collaborative technologies from other colleges as we discussed collaborative programs

Along with the iPad, there's a lot here to absorb and it won't happen overnight. That said, making effective use of these technologies in higher education is important work because mobile, social, cloud and consumer technologies are reshaping how the world uses computers and technology. We're doing our best to put you in the driver's seat, not get in the way, yet providing helpful direction and assistance when asked (to use a transportation metaphor!)

If you have further questions about Google Apps at GC, check out our Support and Frequently Asked Questions (FAQ) pages at

http://www.goshen.edu/its/home/googleapps/

Thank you,

Michael Sherer
Director of Information Technology
Goshen College


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May
3
Calling the ITS Help Desk
Posted by Patricia Goodman on 03 May 2013 02:57 PM
When phoning the ITS Help Desk at extension 7700, please be aware that you will immediately hear a welcome recording that announces the Help Desk hours. BUT, at any time during that recording you will need to press 1 to speak to a live person. This change was made to better facilitate communication when network outages occur. By having the welcome recording in place, if a network outage does occur, the Help Desk can change the welcome recording to explain the outage, what services are affected, expected down time, and what steps you may need to take to recover from the outage. This will allow each caller to immediately hear information about the status of our network services without needing to explain the issue they are experiencing and then be told that it is due to a specific outage.
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