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Follow The Help Desk On Twitter or Facebook
Posted by Patricia Goodman on 25 March 2013 03:21 PM

Follow the Help Desk on Twitter or Facebook

Did you know that the ITS Help Desk has a Facebook presence and Twitter feed? 

Following the Help Desk on Facebook or Twitter gives you another way to keep informed of network service outages, technical problems that we may be experiencing, and status updates.
Click the below Facebook or Twitter icons to follow us.
facebook logo      twitter logo

Alternatively, you can check our Outages web page for service outages and status updates.  Go to

If you have any questions or need assistance, please contact the ITS Help Desk at 574-535-7700 or send an email to

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ITS is Live on SupportSuite
Posted by Michael Ray Sherer on 24 April 2009 11:22 AM
ITS is Live on SupportSuite

After 7 years using a homegrown help desk solution, ITS has switched to Kayako SupportSuite, a commercial system used by ISP's and businesses.  After a two month trial and the successful import of historic data, ITS cut over on Tuesday, April 14.  While in the initial phase of the roll-out, ITS will use the system much as we have used MapleTrack, creating, assigning and closing tickets as we work through customer issues. However, SupportSuite promises to allow us new opportunities and new ways of providing service.  A customer portal will allow people to log in and track their own tickets.  Customers can search the knowledgebase to solve their own problem.  A branching troubleshooter allows us to provide more sophisticated documentation of common problems. Live Help allows users to chat with support staff.  While these features are not rolled out now, you can expect to see at least some of them introduced over the course of the summer and fall.  We welcome your feedback as you work with the Help Desk and interact with the new system.

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